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Terms of use

Please read these Terms of Use and our disclaimer carefully before using this site. by using this site you signify your consent to these terms. If you do not agree on the terms, please do not use this site.

When signifying to these terms your are free to download material displayed on this site for non-commercial, personal use only provided you also retain all copyrights and all other proprietary notices contained according to the below stated. You may not, however modify, distribute, transmit, reuse, repost or use the content of the site for public or commercial purposes, including but not limited to the text, images, audio and video without prior written permission of Sungrow.

The content of this site and the site itself is the sole property of Sungrow and is protected by copyright laws.

Trademarks, other marks, logos, names, images and products displayed on this site are registered and unregistered trademarks or other intellectual properties owned, controlled or licensed by Sungrow or third parties.

Any use of this site itself and the content of the site including the trademarks in any form without the prior written consent of Sungrow, apart from your personal, non-commercial use, is strictly forbidden, and any such use or other infringement of Sungrow intellectual property rights will immediately and to the fullest extend permitted by law be pursued through any relevant legal means, including criminal prosecution, injunction and claims for damages. Therefore the trademarks, other marks, logos, names, images and products displayed on this site do not construct any grant, by implication, estoppel, or otherwise, or any license or right to use without prior written permission of Sungrow.

The information contained in communications of any kind forwarded by you to this site is regarded non confidential and will be the property of Sungrow. Sungrow may use such information for any purpose, which Sungrow deems appropriate, including but not limited to, creating customized web pages and marketing purposes.

GENERAL

This site and the content of this site is provided on Sungrow makes no expressed or implied representations or warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement, in regard hereto.

In regard to the content of this site Sungrow neither warrants nor represents the accuracy of the information contained on this site and Sungrow disclaims any and all liability or responsibility for possible errors and omissions of the content of this site.

Links to other sites not owned or operated by Sungrow may be provided on this site as a convenience. Sungrow assumes no responsibility for the content or operation such sites.

Sungrow neither warrants nor represents that your use of the content of this site will not constitute an infringement of rights belonging to third parties.

Your use of and browsing in this site is at your own risk. Therefore Sungrow disclaims any and all liability in any form and of any legal nature, deriving from your use or inability to use this site, including but not limited to, damages to your computer equipment or computer systems or networks to which your computer is connected.

Sungrow reserves its rights to alter, modify, substitute or delete any content of or may restrict access to or discontinue distribution of this site at any time and at its sole discretion.

Your access and use of this website and the content hereof shall be governed by and interpreted in accordance with the Laws of the European Union.

DISCLAIMER

The Terms and Conditions of Sungrow Club Membership Program outline the rules and conditions that govern participation in the program. These terms outline aspects such as eligibility criteria, membership obligations, benefits, points redemption, and other rules that define the functioning and responsibilities within the Program.
By registering to become a member of the Sungrow club membership program (or the "Program") and by participating in the Program, each member 
(i)	represents that she/he/it is above 18 years old and 
(ii)	agrees to the following Program Terms and Conditions (these "Terms"). 
The Sungrow Club Membership Program is sponsored by Sungrow Germany.


TERMS OF USE

When joining the Program as a member, members will be allowed  to earn points ”Points” on their installations done in iSolarCloud App. Members  may also earn Points by completing technical trainings and participating in certain special activities. 

1. SUNGROW CLUB MEMBERSHIP OVERVIEW

The Sungrow Club Program offers the following benefits to its members
&bull; Free membership: the participation in the Program is free for its members.
&bull; Installation reward: Members will receive Points every time they create a new installation in iSolarCloud App. Additionally, they will receive Points for each product installed in the EU region. The number of Points varies according to the product.
&bull; Trainings rewards: Members will be awarded for watching technical training videos and taking quizzes afterwards.
&bull; Social rewards: Members will also be rewarded for their social interaction with the brand; for instance, by enriching customer profile, following Sungrow on <a href="https://www.linkedin.com/company/sungroweurope/">LinkedIn</a>, opening a Newsletter, visiting loyalty website (Points awarded at a maximum for one visit per week) and participation in marketing campaigns and events hosted by Sungrow. Not all rewards and gifts will be communicated and included in the program communications. Instead, they will be conveyed through One to One campaigns.

2. MEMBER BENEFITS

1.	Eligibility Installers  who currently install Sungrow products and those who plan to do so in the future are authorized to register. Installers refers to companies whose activities involve electric and solar installations in the EU region. 
2.	Age requirement: Installers must be at least 18 years of age.
3.	  How to Join: To join the program, you must first be registered in iSolarCloud App. Use your existing iSolarCloud username and password to log in to Sungrow Club website. First-time users will also be required to fill out a form after logging in.
4.	  Updating information: You are responsible for providing the accurate personal information (e.g, email address) to receive Sungrow information and to ensure proper accounting and receipt of Points. As a result, each member is responsible for maintaining precise and up-to-date personal information. Members may update your personal information online (www.sungrow-club.com ). 


3. MEMBERSHIP

1.	New member reward: upon signing up for the program, Members are rewarded with 250 Points.
2.	Birthday reward: Members will receive 50 Points during the month of their registered birthday. 
3.	Installation reward: Members will receive 100 Points every time they create a new installation in iSolarCloud App. Additionally, they will receive up to 50 Points for each product installed. Points vary according to the product.
4.	Trainings rewards: Members will receive 250 Points upon watching videos and completing the associated quiz. 
5.	Badges: Points will be awarded for various badges earned. Badges include but not limited to:
o	Training badge – Members will be awarded 300 Points upon successful completion of a full training module.
o	Advanced residential installer badge – Members will be awarded 500 points upon completion of 50 residential installations.
o	Advanced commercial installer badge – Members will be awarded 500 points upon completion of 20 commercial installations.
o	Marketing badge – Members will be awarded 300 Points upon downloading Sungrow logo and listing Sungrow as a partner  on their website.
o	Pro Installer badge – Members will be awarded 500 Points upon completing their 100th installations.
o	Super achiever badge – Members will be awarded 500 Points upon reaching 10,000 Points.


4. EARNING POINTS

When a Sungrow Club member has accumulated Points, they are entitled to redeem these Points for rewards or prizes offered on the platform. 
•	Points can only be redeemed on Sungrow Club website www.sungrow-club.com.  
•	When the points are issued, the Member’s point balance is recalculated; The number of points redeemed will be deducted from the account.
•	Products selected for the Points are non-refundable and cannot be returned.
•	Products can only be shipped within EMEA region.


5. REDEEMING POINTS

<ol>
<li>By registering for the Program, you agree to receive transactional (e)mails and promotional (e)mail offers, newsletters and updates from the Sungrow Club Program and from Sungrow&reg;. As a benefit and condition of online enrolment or registration for the Program, Sungrow Club Members will receive information about the Sungrow Club loyalty program, program updates, and other related materials via email at the discretion of Sungrow. Members may not unsubscribe from transactional emails of the Program but can cancel their membership in the Program as described below in the General Terms. Members may unsubscribe from Sungrow promotional emails at any time via the unsubscribe link in those emails.</li>
<li>See Sungrow&nbsp;<a href="https://uk.sungrowpower.com/privacy">Privacy Policy</a> for details on how your information is collected and used.</li>
<li>All data provided by you will be treated in accordance with the GDPR and all other applicable laws.</li>
</ol>

6. EMAIL AND MAIL PRIVACY

1.	Membership in the Sungrow loyalty program and its benefits are offered at the discretion of Sungrow, which reserves the right to terminate, change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time in accordance with this paragraph 7.
2.	Sungrow reserve the right to modify, suspend or terminate the Program. If  Sungrow changes or modifies the Terms , it will provide notice per email of any changes to these Terms online. Electing to remain a Sungrow Club Member after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Program that Sungrow may make include any of the following changes: (i) increase or decrease the future number of Points earned per installation, trainings participation or other activities; (ii) increase the number of Points required to earn a reward or reward voucher for the future (iii) change the method of becoming a Sungrow Club Member; Members agree that Sungrow shall not be liable for any such modifications, suspensions, or terminations.

3.	These Terms are void where and to the extent prohibited by law.
4.	In the event of a dispute over ownership of a Sungrow Club account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
5.	Abuse of the Program, including failure to abide by these Terms, selling or bartering (or the attempting to sell or barter) of reward vouchers and/or other rewards, Points, promotional offers, and any misrepresentation of fact regarding the Program or other improper conduct as determined by Sungrow in its sole judgment may result in cancellation of a Member's account and future disqualification from Program participation, forfeiture of all accrued Points accrued, and cancellation of previously issued but unused reward. Sungrow may – at its sole discretion – prosecute abuse of the Program to the fullest extent of the law.
In addition, Members engaging in fraudulent activities, including but not limited to, account manipulation or false information, may be disqualified from the Program. Sungrow shall not be liable for any such disqualifications. 
6.	You may cancel your Sungrow Club membership at anytime on the website. If you cancel your Sungrow Club membership, your accrued Points will be forfeited.
7.	Points are not transferable and may not be combined among Sungrow Club members or conveyed by any means to anyone, including through a Sungrow Club Member's estate, and may not pass to a Sungrow Club member's successors and/or assignees. Accrued Points do not constitute property of the Sungrow Club member. Accrued Points are not transferable by the Sungrow Club member upon death, as part of a domestic relations matter, or otherwise.
8.	By agreeing to participate in the Sungrow Club Program, you release Sungrow Germany, its parent and subsidiaries and affiliate entities, and their respective directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points. You further agree through your agreement to participate in the Program to release the Released Parties from and against any and all claims, direct or indirect, incidental, consequential, or exemplary damages, losses of profit, data or intangible losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in the Sungrow Club Program, use of Reward, use of products or experiences, or agreement to these Terms. The Released Parties make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Sungrow Club Program, membership in the Sungrow Club Program, or any products or services related to the Sungrow Club Program.
9.	 	As far as permissible under statutory law, Sungrow’s liability  for any technical malfunctions, interruptions, or errors that may occur regarding the Sungrow Club Program, including, but  not limited to, issues with the website, mobile app, or communication channels, is excluded. For clarification, this limitation of liability does not apply to Sungrow’s responsibility under the GDPR
10.	Sungrow shall not be liable for any failure or delay in performing its obligations if such failure or delay is due to circumstances beyond their reasonable control, including but not limited to acts of nature, war, terrorism, labor disputes, or technical failures.
11.	Members agree to indemnify and hold Sungrow harmless from any claims, damages, losses, or expenses caused by them in the framework of their participation in the Program, including any breach of these terms by the Members.
12.	The Sungrow Club Program and these Terms will be governed by and construed under the substantive laws of Germany, without reference to conflict-of-laws considerations. Any claims must be raised and resolved in the courts of Munich, Germany.
13.	The Sungrow logo, Sungrow Club Program logo, and other logos and taglines are the intellectual property of Sungrow implying that they are subject to legal protection as unique and distinctive assets owned by Sungrow.

7. GENERAL TERMS OF THE SUNGROW CLUB PROGRAM

1.	Sungrow Deutschland GmbH grants the user (in the following: “Licensee”) a non-exclusive, non-transferrable, royalty-free license, which cannot be sub-licensed, to use Sungrow’s Logos and Product Images as defined in Clause 2 for the purposes defined in Clause 3 on the territory of the EU (“the License”).

2.	"The Logos" shall mean any logo as specified by Sungrow from time to time, a current version of which is set forth on https://en.sungrowpower.com/ and made part of this Agreement. “Product Images” shall mean any image or picture of Sungrow product, equipment or materials.

3.	Sungrow grants the License as defined in Clause 1 to use the Logos and Product Images of Sungrow for the purposes of advertising, publication in literature and on Licensee’s websites solely in connection with Licensee’s marketing and sale of Sungrow branded products.

4.	Sungrow reserves the exclusive right, title, and interest in and to the trademark rights in The Logos. Sungrow reserves the exclusive right, title, and interest in and to the copyrights in product image. Licensee agrees that all materials, if any, provided by Sungrow and subject to the present Terms and Conditions, and all proprietary rights in and to all such materials shall remain the sole and exclusive property of Sungrow, subject only to the non-exclusive rights granted to Licensee under this Agreement.

5.	As far as permissible under statutory law, in no event shall Sungrow be liable for any damages of any kind, including without limitation any direct, indirect, consequential, special, incidental or punitive damages, or for any lost profits, savings, data or use, however caused and on any theory of liability (including negligence or strict liability), arising out of this agreement. Both parties acknowledge and agree that the lack of a requirement of any monetary payment hereunder is based in part upon these limitations of liability. Without limiting the foregoing, Sungrow shall have no responsibility for any monetary damages under any contract, tort or other legal or equitable theory, regardless of the form of the action. Such limit shall apply whether or not Sungrow has been advised of the possibility of such damages.

6.	Licensee shall indemnify, defend and hold harmless Sungrow, its affiliates, and their respective officers, directors, members, employees and agents from and against any claims, actions, suits or proceedings, as well as any and all claims, actions, damages, costs and expenses (including reasonable attorney’s fees) arising out of or accruing from (a) any misrepresentation or breach of Licensee’s representations and warranties set forth in this Agreement; and (b) any non-compliance by Licensee with any agreements or undertakings contained in or made pursuant to this Agreement.
7.	Sungrow may, in its sole discretion, terminate or modify the License to use the Logos/Product Images at any time upon written notice to Licensee. Upon termination of the License, Licensee shall immediately cease any and all use of the Logos and the Product Images. Licensee may terminate this Agreement at any time upon thirty (30) days prior written notice to Sungrow (please send e-mail to marketing@sungrow-emea.com). 
8.	The License shall be governed by and construed in accordance with the laws of the Germany, without regard to the conflicts of laws provisions thereof. As far as permissible under statutory law, the parties hereby submit to the exclusive jurisdiction of courts located in Munich.
9.	Sungrow reserves the right in its sole discretion to amend these Terms and Conditions by providing Licensee with prior written notice thereof.

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